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Frequently asked questions
What is the return policy?
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (support@luzz.pro) at first.
When will I get my order?
Orders ship within 1–2 business days of confirmation and payment. Delivery times vary by region—click here to check shipping times for your country.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is free worldwide. Crazy right?
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.